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Service & Support

Service Capabilites

Natsep’s Service Division provides service technicians at our strategically located service centres in Johannesburg, Cape Town, Durban and Port Elizabeth.

PIPETTE CALIBRATION SERVICES

Regular pipette preventative maintenance and calibration service significantly reduces costs, risks and liabilities associated with out of calibration pipettes. Our expert pipette calibration services are designed to maximize the return on your equipment and instrument investments through our comprehensive quality programs. Standard calibrations (on-site) and ISO 17025 accredited (SANAS) calibrations (off-site) can be done on all brands of single and multi-channel pipettes including Rainin pipettes. We only supply original parts for Rainin pipettes along with certificates of conformity.

LABORATORY WATER PURIFICATION SYSTEM SERVICES

Being part of a global service team, we focus on optimizing investment in your laboratory water purification systems with superior repair, service, support, validation, training, upgrades, and quality OEM parts. In addition, we supply replacement cartridges and accessories for Millipore lab water systems with equivalent performance and functionality.

SERVICING, CALIBRATION, VALIDATION AND REPAIRS

We offer servicing, validation, calibration and repairs of Rainin pipettes, Hygiena luminometers, Lighthouse Worldwide Services air testers and particle counters, and general laboratory water purification systems.

Book A Service

Natsep provides multiple service options for our supported product range. Book a service on a product supplied by Natsep online by simply following the prompt below.

Need A Quote?

Connect with us. We will provide you with the best possible solution for your application or project. Submit your enquiry and we will get in touch.

National Footprint

Natsep’s Head Office is based in Johannesburg with sales, distribution and service offices in Cape Town, Durban and Gqeberha.

MAINTENANCE

Preventative maintenance plans or service agreements are available on all instrumentation to ensure reliability and improve your cost of ownership.

DATA MANAGEMENT

Natsep can assist with the traceability of all installed products/instrumentation.

EQUIPMENT & SPARES

We use calibrated equipment to ensure accuracy of results and compliance. All products and original spare parts are warranted as per the manufacturer's specifications.

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